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<div style="display: none; max-height: 0px; overflow: hidden;">Canadian telecom provider Telus is investigating a major cyberattack after the ShinyHunters hacking group claimed to have stolen ~700TB of data </div>
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<a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Freprint.forrester.com%2Freports%2Fthe-forrester-wavetm-enterprise-service-management-platforms-q4-2025-f21f6284%2Findex.html/1/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/M6SoHgbChbAKsYXB5WkkOYD-OgbBYs0SPi98xG0mdfw=448"><img src="https://images.tldr.tech/atlassian.png" valign="middle" style="vertical-align: middle !important; height: 100%;" alt="Atlassian"></a></td></tr></tbody></table>
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<h1><strong>TLDR IT <span id="date">2026-03-13</span></strong></h1>
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<strong>Forrester Ranked 15 ESM Platforms – Here's Who Came Out on Top (Sponsor)</strong>
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Enterprise service management is rapidly shifting from reactive ticketing towards AI-driven, proactive operations. <a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Freprint.forrester.com%2Freports%2Fthe-forrester-wavetm-enterprise-service-management-platforms-q4-2025-f21f6284%2Findex.html/3/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/89S6zAmpCXWEzMZdEYyU79RTV3SdM1FGQs4COGM4DPw=448" rel="noopener noreferrer nofollow" target="_blank"><span>Forrester's latest Wave evaluation</span></a> looked at the 15 most significant ESM platforms to see who's keeping up.
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<p><strong>Atlassian was named a Leader</strong>:<a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Freprint.forrester.com%2Freports%2Fthe-forrester-wavetm-enterprise-service-management-platforms-q4-2025-f21f6284%2Findex.html/4/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/VlBXNNpq5CAb8YD6L35vXF6h_qW8wFQVL9VMhEDUYoY=448" rel="noopener noreferrer nofollow" target="_blank"><span> The Forrester Wave™: ESM Platforms, Q4 2025</span></a> highlights Jira Service Management's strengths in collaborative service design, AI-powered workflows through Rovo, and the strategic advantage of the Atlassian knowledge graph for powering AI across the platform.</p>
<p>Over 65,000 customers (including more than half the Fortune 500) already use JSM to manage service across IT, HR, and operations.</p>
<p><a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Freprint.forrester.com%2Freports%2Fthe-forrester-wavetm-enterprise-service-management-platforms-q4-2025-f21f6284%2Findex.html/5/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/NxiNjb8qLymmdBKScCs5D6_D-QSsaMVCnOKB4h5hTt0=448" rel="noopener noreferrer nofollow" target="_blank"><span>Read the full (ungated) Forrester Wave report →</span></a>
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<strong>Telecom Giant Telus Investigating Breach Claim Involving 700TB of Data (3 minute read)</strong>
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Canadian telecom provider Telus is investigating a major cyberattack after the ShinyHunters hacking group claimed to have stolen ~700TB of data, including internal records and customer information. Samples reportedly include PII, call recordings, and internal source code, though the company says services remain operational while investigations continue. The incident underscores the growing scale of modern enterprise data breaches.
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<a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Ftechcrunch.com%2F2026%2F03%2F12%2Fatlassian-follows-blocks-footsteps-and-cuts-staff-in-the-name-of-ai%2F%3Futm_source=tldrit/1/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/Jvomsw0RPohJdEUVExRGaVbussqBbNFYxtzdyb2qmkg=448">
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<strong>Atlassian cuts 1,600 jobs to fund AI and enterprise expansion (4 minute read)</strong>
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Atlassian is cutting about 10% of its workforce (~1,600 employees) as the company shifts resources toward AI development and enterprise sales. Leadership says the layoffs are intended to self-fund new investments while accelerating the path to long-term profitability.
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<strong>Oracle Shares Surge 12% as Massive AI Backlog Eases Financing Fears (3 minute read)</strong>
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Oracle's stock rallied after revealing a 325% year-over-year jump in remaining performance obligations to $553 billion, signaling that upfront customer payments for AI cloud capacity are successfully offsetting its heavy infrastructure debt. While concerns about margin compression and the "SaaSpocalypse" linger, the market responded positively to evidence that Oracle's aggressive GPU-as-a-service bets are securing long-term revenue commitments rather than just burning cash.
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<a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Fwww.csoonline.com%2Farticle%2F4143100%2Fwhy-zero-trust-breaks-down-in-iot-and-ot-environments.html%3Futm_source=tldrit/1/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/Fq3m_XKPRhMDUrBvYZF5EG8HuyLS1ezextcWCooM8_8=448">
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<strong>Why zero trust breaks down in IoT and OT environments (7 minute read)</strong>
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Zero trust fails in OT environments by ignoring inherited trust and shared control paths. Henry Sienkiewicz proposes the Unified Linkage Model to map functional dependencies across devices. This approach addresses visibility gaps and centralized enforcement points that traditional identity-centric models and network topologies fail to secure.
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<a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Fwww.computerworld.com%2Farticle%2F4144380%2Fapple-says-its-upcoming-50th-birthday-treat-is-you.html%3Futm_source=tldrit/1/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/L2rTCvCP6NhQiIdCtu7RHDCHp4zR3OvD_1ajx_cyY1Q=448">
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<strong>Apple Says Its Upcoming 50th Birthday Treat Is You (4 minute read)</strong>
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Apple CEO Tim Cook marked the company's upcoming 50th anniversary on April 1 with a message highlighting Apple's impact on technology and its focus on future innovation. The milestone reflects how the company has evolved from a startup into one of the most influential players shaping modern computing.
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<strong>Dallas Cowboys CIO Breaks Down Data Silos Ahead of 2026 World Cup (4 minute read)</strong>
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Dallas Cowboys CIO is dismantling internal data silos to build a real-time operations dashboard for AT&T Stadium ahead of the 2026 FIFA World Cup. The project aggregates data from systems like ticketing, Wi-Fi, and traffic into a unified command center view, part of a broader modernization effort that includes a device refresh and ERP migration to Dynamics 365.
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<h1><strong>Launches & Partnerships</strong></h1>
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<a href="https://tracking.tldrnewsletter.com/CL0/https:%2F%2Ftechcrunch.com%2F2026%2F03%2F11%2Fzendesk-acquires-agentic-customer-service-startup-forethought%2F%3Futm_source=tldrit/1/0100019ce71b3007-b0771d3b-518f-4e9c-b1ea-08a9a42968b6-000000/OgrZhneOf0dOQZAUnK8VvomPFsBBWdR5alozrVknrkA=448">
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<strong>Zendesk acquires AI startup Forethought to accelerate agentic customer service roadmap (3 minute read)</strong>
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Zendesk acquired Forethought, a startup that manages over one billion monthly customer interactions for clients like Grammarly and Datadog. The deal, which involves a company that raised $115 million, aims to accelerate Zendesk's AI roadmap by over a year through integrated autonomous agents and voice automation capabilities.
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<strong>Quantro Security Emerges With AI Cyber Defense Platform (2 minute read)</strong>
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Security startup Quantro launched a platform designed to automate vulnerability analysis and remediation, helping security teams prioritize threats and accelerate incident response.
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<div style="text-align: center;"><strong><h1>Miscellaneous</h1></strong></div>
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